Effective Date: 03.10.2026

Applies To: Pacifica Square – Physical Property and Digital Platforms

At Pacifica Square, managed by Windfall Group, accessibility, diversity, and inclusion are core values that guide everything we do. We are committed to ensuring that all visitors — including individuals with disabilities — can fully access and enjoy our property and digital services.

 

1. Our Commitment

Windfall Group is committed to providing an accessible environment for all visitors, guests, tenants, and members of the public in compliance with:

• The Americans with Disabilities Act (ADA)
• The Illinois Human Rights Act
• Section 508 of the Rehabilitation Act
• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA

We continuously work to improve the accessibility of our physical property and digital platforms through staff training, infrastructure updates, technology improvements, and engagement with disability advocacy organizations.

2. Physical Property Accessibility

Pacifica Square is committed to providing barrier-free access throughout the property. Our physical accessibility features include:

Parking and Entrance

• Designated accessible parking spaces throughout the property
• Accessible drop-off and pickup zones
• Curb cuts and ramps at all major entrances and crossings
• Level and smooth pathways connecting parking to entrances

Common Areas

• Wide, unobstructed walkways accommodating wheelchairs and mobility devices
• Accessible restrooms throughout the property
• Elevators and ramps where level changes exist
• Clearly marked signage with Braille and high-contrast lettering
• Adequate lighting throughout indoor common areas

Customer Service

• Staff trained to assist guests with disabilities upon request
• Accessible customer service desks and courtesy services
• Assistive listening systems available upon request

If you encounter an accessibility barrier at our property, please notify a staff member or contact property management immediately so we can assist you and address the issue.

3. Digital Accessibility

We are actively working to ensure pacificasquare.com meets WCAG 2.1 Level AA standards. Our digital accessibility efforts include:

• Providing text alternatives for non-text content (images, icons)
• Ensuring all video content includes captions or transcripts
• Designing for keyboard-only navigation
• Maintaining sufficient color contrast ratios throughout the site
• Supporting screen readers and other assistive technologies
• Avoiding content that may cause seizures or physical discomfort
• Providing clear, simple navigation and headings

We regularly test our website using accessibility evaluation tools and user testing with assistive technology users. We partner with accessibility experts and advocacy groups to continue improving our digital experience.

4. Assistive Technology Compatibility

Pacifica Square’s website is designed to be compatible with common assistive technologies, including:

• Screen readers (e.g., JAWS, NVDA, VoiceOver, TalkBack)
• Voice recognition software (e.g., Dragon NaturallySpeaking)
• Screen magnification software
• Switch access and alternative input devices
• High-contrast and large-text display modes

5. Known Limitations

While we strive for full accessibility, some older content or third-party integrations on our website may not yet meet all WCAG 2.1 Level AA standards. We are actively working to identify and address these limitations. If you encounter a specific barrier, please contact us so we can provide an alternative solution or prioritize a fix.

6. Feedback and Accessibility Requests

We welcome your feedback on accessibility. If you experience difficulty accessing any portion of our website or physical property, or if you need a specific accommodation, please contact us:

 

Website Accessibility:

Email: info@windfallusa.com

Subject line: “Website Accessibility”

Phone: (630) 504-4163

 

Physical Property Accessibility:

Pacifica Square Property Management

4300–4460 E New York Street, Aurora, IL 60504

Phone: (630) 504-4163

Email: info@windfallusa.com

 

We will respond to accessibility inquiries within 5 business days and work to provide a reasonable accommodation or resolution as quickly as possible.

7. Third-Party Content

Some content or functionality on our website may be provided by third parties (e.g., tenant pages, event platforms, social media embeds). While we encourage all partners to meet accessibility standards, we cannot control third-party content. If you encounter an accessibility issue with third-party content, we will do our best to assist you in finding an alternative.

8. Ongoing Improvement

Windfall Group is committed to continuous improvement in accessibility. We:

• Conduct periodic accessibility audits of our digital platforms
• Train staff on disability awareness and accommodation practices
• Engage with disability community organizations for feedback
• Incorporate accessibility requirements into all new development projects
• Review and update this Accessibility Policy annually

9. Non-Discrimination

Windfall Group and Pacifica Square do not discriminate against any individual on the basis of disability, race, color, national origin, religion, sex, age, or any other protected characteristic under applicable federal, state, or local law. Any visitor who believes they have been subjected to discriminatory treatment may file a complaint with Windfall Group management or with the U.S. Department of Justice, Civil Rights Division.

10. Updates to This Policy

This Accessibility Policy will be reviewed and updated at least annually or as significant changes are made to our property or digital platforms. The current version is always available on our website.